Xfinity Mobile Review 2022

Xfinity Mobile offers affordable 5G jail cell phone plans, millions of hotspots, and best-in-class customer service. The but catch is y'all must already accept Xfinity home cyberspace.

A banner advertising the latest deals from Xfinity Mobile

Pros

  • Inexpensive, flexible information plans with costless 5G

  • Runs on Verizon's powerful network

  • Extends network with 18 million Wi-Fi hotspots

  • Best-in-class customer service

Cons

  • Only for current Xfinity internet customers

  • 4G LTE data caps, throttling, and slowdowns

You might know Xfinity from Comcast for its internet, television, and home security services. Now, meet Xfinity Mobile.

Xfinity Mobile offers solid and cheap jail cell phone plans for those already in the Xfinity ecosystem. The downside to Xfinity Mobile is that you have to endure information throttling, slowdowns, and poor video streaming quality (unless yous take a 5G device).

The first thing you should know about Xfinity Mobile is that its mobile services are available only to people who've already signed up for Comcast-Xfinity residential internet. (If that'southward a bargain-breaker for yous, check out these other individual and family plans that compare in quality and affordability.)

Here'due south what else you demand to know about Xfinity Mobile right up front:

  • Plans: Xfinity Mobile offers two types of plans: Unlimited and By the Gig. Unlimited is cheap but does come up with data restrictions. Past the Gig is perfect for those who don't need much data.
  • 5G:Xfinity Mobile offers 5G on all data plans at no extra cost—you but need a 5G device.
  • Data speeds: Expect 4G LTE download speeds of 5–12 Mbps and upload speeds of 2–five Mbps. With a 5G device and admission to a 5G network, look download speeds effectually 450 Mbps and upload speeds around l Mbps.one
  • Hotspots: Xfinity Mobile has millions of hotspots operating at 3G speeds.
  • Network: Xfinity Mobile uses Verizon's network, which offers the all-time coverage in the country.
  • Customer service: Xfinity Mobile has the best client service rating amidst full-service MVNOs.
  • Phones and devices: Xfinity Mobile offers deals on the latest flagship smartphones and rewards for bringing your ain device.

Let's get down to contumely tacks.

Xfinity Mobile prison cell phone plans

Xfinity Mobile offers 5G on all unlimited and Past the Gig plans

All Xfinity Mobile plans come with free unlimited talk and text. Yous just pay for the data in i of two means: either Past the Gig or Unlimited. Within the By the Gig plan category, there are 1 GB, iii GB, and ten GB plans.

All data options at present include 5G data at no extra cost, simply as long as you have a 5G device and live in an area with a 5G network.

Compare Xfinity Mobile jail cell phone plans

Figuring out which of these two plan types—unlimited or By the Gig—is right for you may accept a bit of math. Just don't worry, nosotros've got the cheat canvass. Information technology boils down to this:

If you call back you will use more than iii GB of data per month, then the unlimited plan becomes cheaper than paying past the gig.

Just let's talk about each program type in detail.

Xfinity Mobile unlimited information plan

At $45 a calendar month for one line, Xfinity's unlimited data programme costs less than near of the top-rated unlimited plans out there. It'southward a full $15 cheaper than T-Mobile'south cheapest unlimited plans and $20 cheaper than AT&T'due south. That sounds pretty good.

What do you have to give up to get a price that skillful? In some cases, speed.

Information speeds

Hither's what you demand to know about Xfinity Mobile'south unlimited program and information speeds.

4G LTE data speeds are throttled, capped, and deprioritized. For LTE data, you'll become download speeds of five–12 Mbps and upload speeds of 2–5 Mbps. However, simply like with Xfinity internet, one time yous striking their soft information cap (in this example, xx GB), yous'll become deprioritized, meaning your speeds will become slashed to nearly zippo (one.5 Mbps download and 750 Kbps upload).

5G is much faster. For 5G data (where bachelor), Xfinity Mobile says yous can expect download speeds around 450 Mbps and upload speeds around 50 Mbps. The only limitations are your device (must exist 5G-capable) and your location (must have 5G infrastructure in place).

Mobile hotspots use 3G speeds. Xfinity's throttling also extends to mobile hotspots, which are capped at 600 Kbps. That's 3G-level deadening, which is fine for basic websites and email, just don't look to stream much of anything at that speed.

Video streaming resolution starts at 480p for non-5G devices

Video streaming on the unlimited programme depends on the network (4G LTE vs. 5G) and whether your device is 5G. Equally this tabular array shows, the default streaming resolution is 480p, which is just standard definition (SD), for non-5G devices on either network.

Default video resolution by network and device type — Unlimited Data Selection

Network

Non-5G devices

5G devices

4G LTE

480p

720p

5G

480p

4K

5G devices on the 5G network get the most love, merely if you lot don't have a 5G-capable device, y'all can still buy HD streaming for whatsoever line. That'll become you lot 720p resolution for smartphones and 1080p for tablets.

Xfinity Mobile international coverage

Pin

Xfinity offers international roaming service in over 200 countries. Check the international rates online for the state you are traveling to.

Xfinity Mobile By the Gig program

This plan is like the bulk section of the grocery shop: instead of buying pre-packaged data, y'all buy information technology raw, by the gig.

This plan is ideal if you use data only once in a while to send a picture to your kids or reply to an email. You could pay as little every bit $fifteen a month and however become unlimited calls and texts.

By the Gig plans really pay off if you're strategic most your information usage. With costless admission to Xfinity'due south xviii one thousand thousand hotspots, yous'll often exist able to apply the internet through Wi-Fi rather than 4G, especially if you're in an urban area.

Better default video streaming resolution

Ane reward the By the Gig plans take over the unlimited pick is the default video streaming quality.

Default video resolution past network and device blazon — Past the Gig Option

Network

Not-5G devices

5G devices

Tablets

3G Ev-DO

720p

720p

1080p

4G LTE

720p

720p

1080p

5G

720p

4K

1080p

As this table shows, the lowest quality stream on the Past the Gig option is 720p, even if you lot're only on the 3G network. That's Hard disk drive, and it looks a lot better than the 480p you'll get with the unlimited option.

Of course, if you lot want to salvage on data usage (because you are, later all, paying for it by the gig), you tin elect to stream at 480p.

Interested in prepaid plans?

Money

If you're interested in the flexibility of the By the Gig plan, just Xfinity is not right for you, cheque out our list of the best prepaid cell telephone plans.

Xfinity Mobile vs. the competition

As we've said, Xfinity Mobile'south plans are cheap but not the cheapest.

Hither's a quick look at how the company's plans compare to similar offerings from other carriers.

Xfinity Mobile cell phone plans vs. other carriers

As yous can see, Xfinity Mobile is correct in the middle of the pack—at that place are a few other MVNOs offering cheaper unlimited plans, merely Xfinity is notwithstanding cheaper than the Big Three.

Xfinity Mobile is best for existing Xfinity home cyberspace customers

As we've mentioned, Xfinity Mobile's inexpensive cell phone service is bachelor only to those who take Xfinity internet already.

The downside is that Xfinity doesn't announced to have bundling deals to entice new customers. In other words, you tin can't get a discount for signing up for both Comcast cable TV and Xfinity Mobile.

Fifty-fifty so, existing Xfinity domicile internet customers who want to cutting their cell phone bills should definitely await into switching to Xfinity Mobile.

Xfinity cell phones and devices

Xfinity Mobile carries all the flagship smartphones, devices, and fifty-fifty wearables

Need a better camera to upward your Insta game? Xfinity Mobile has deals and payment plans for the newest Apple, Samsung, and Google devices.

Here'southward a look a some of Xfinity's most popular phones.

Xfinity Mobile's most popular phones

Xfinity Mobile has some groovy deals on new smartphones, especially if you're in the market for a new 5G device.

And if you're looking to switch but want to keep the phone you already have, now is a not bad time to practise it. Through June 7, 2021, Xfinity Mobile is offering a $25 prepaid gift card when you lot sign up for the unlimited 5G program and bring your own device.

Bank check out Xfinity Mobile's current deals here for the details.

Xfinity Mobile coverage

Xfinity Mobile offers great coverage via Verizon's network

Xfinity Mobile is a mobile virtual network operator (or MVNO). That means Xfinity uses one of the Large Three networks—in this case, Xfinity uses Verizon's cell towers. That'southward good news for Xfinity customers because Verizon'south network tops our list for best mobile coverage. Bank check out this coverage map to see for yourself.

Xfinity Mobile customers may actually exist marginally more satisfied with their coverage than Verizon customers. Xfinity has a large number of Wi-Fi hotspots—millions, in fact—that bolster its network.

Our ain research shows that Verizon is the 2nd fastest network in the state. Merely call up that Xfinity Mobile's unlimited program caps your 4G LTE download speed at 5–12 Mbps and upload speed at ii–5 Mbps. To become the most out of the Verizon network, yous may want to consider a 5G device.

An infographic ranking wireless networks by speed: #1 T-Mobile, #2 Verizon, #3 AT&T, Sprint unranked because it was acquired by T-Mobile in 2020

If you've ever wondered why a cell plan with an MVNO is cheaper than going with one of the Large Iii, it has a lot to do with the data speeds yous meet here. To get admission to the max download speeds a network has to offering unremarkably means ponying up for an unlimited plan from Verizon, AT&T, or T-Mobile.

Xfinity Mobile customer service

Xfinity Mobile provides best-in-grade customer service

Mobile is a relatively new service from Xfinity, so there wasn't much data out there regarding their client service until recently. But according to the American Customer Satisfaction Index (ACSI) Wireless Service and Cellular Telephone Report for 2019–2020, Xfinity Mobile debuted at the top of the list for total-service MVNOs.

Here'due south what the ACSI written report has to say about Xfinity Mobile:

In its ACSI debut, Comcast'south Xfinity Mobile comes in a winner—topping the full-service MVNO category with a customer satisfaction score of 79. Moreover, Xfinity Mobile ranks 2d across all three wireless categories—behind merely Consumer Cellular (83). … Beyond all wireless services, Xfinity Mobile is all-time in class for the quality of its app.

That'south a pretty glowing review for Xfinity Mobile's customer service and its app.

Epitomize: Is Xfinity Mobile expert?

In that location'southward just one describing word to draw Xfinity Mobile service: unique. Considering of its bundle-only model, plan construction, and rock-bottom prices, it actually is like no other mobile carrier. Here's a quick rundown of what we found in our review of Xfinity Mobile.

  • Plans: There are just two types of plans: Unlimited and Past the Gig. Unlimited is cheap compared to other carriers, but comes with more than restrictions than we'd like. Past the Gig, though, is great for people who don't need much data.
  • Functioning: Verizon's network ensures that Xfinity Mobile's coverage is on par with the best of the best. Go along in listen Xfinity throttles its 4G LTE data and video streams.
  • Customer service: Xfinity Mobile offers the all-time customer service and a all-time-in-form app for full-service MVNOs.
  • Overall: A solid, inexpensive program for those already in the Xfinity universe, though you accept to deal with information throttling, slowdowns, and poor video streaming quality (unless you have a 5G device).

If you lot're reading to plunge deeper into the Comcast universe with Xfinity Mobile, you lot tin can sign up easily online.

Ofttimes asked questions about Xfinity Mobile

Nonetheless accept questions about Xfinity Mobile that we didn't cover to a higher place? We've got you covered.

Q: Does Xfinity Mobile have an app?

Yep. You can download it from the Apple and Google app stores, as well every bit from Xfinity here.

Q: Does Xfinity Mobile charge an activation fee?

Xfinity Mobile doesn't charge an activation fee, assuming you're already an cyberspace customer (otherwise, signing up for Xfinity internet is the activation fee). Compared to leading carriers like T-Mobile and AT&T, this is a great perk for returning Xfinity customers.

Q: Should I become a warranty or insurance for my Xfinity Mobile phone?

If you've got butterfingers, then you'll be happy to know that Xfinity Mobile phones come up with a 12-month manufacturer warranty.

They've also teamed upwards with Assurant to offer Xfinity Mobile Protection Plan, which has no-fee early upgrades, adventitious impairment protection, lost or stolen coverage, and personal TechPro help.

Q: Does Xfinity Mobile let you bring your ain phone?

Yep! Merely make sure to check availability for your phone model.

Q: Tin can I continue my phone number when I switch to Xfinity Mobile?

Yes! And if yous want a new number, you lot tin can do that as well.

Q: What'south Xfinity Mobile's return policy and early on termination fee?

Xfinity Mobile'due south customer understanding states that you tin cancel service anytime without a fee. Plus, the return policy gives you lot 14 days to return devices from the appointment of shipping.

Q: Does Xfinity Mobile have a armed services discount?

No, but if you are signed up for other Xfinity services, yous may be eligible for a gift menu.

Q: Does Xfinity Mobile have a student discount?

Methodology and sources

When we looked at Xfinity Mobile's cell plans, we compared them to similar plans from the Big Three networks and other MVNOs. Nosotros employ the WhistleOut online comparison tool and combine it with our own independent research and information provided by the carriers themselves. Sources are listed below.

For network coverage information, nosotros use WhistleOut coverage maps, which are sourced from the carriers and other 3rd-political party sources.

For data speed comparisons, we rely on our proprietary information and enquiry into the bailiwick, which is based on hundreds of thousands of unique wireless net speed tests submitted to Reviews.org and related sites.

Client satisfaction ratings are based primarily on reports from the American Customer Satisfaction Alphabetize (ACSI). We apply the latest reports bachelor but also consider historical performance in past reports. We likewise include information from forums and other online rating sources when appropriate.

If you desire to know more than nigh how we work, check out our complete methodology.

Easton Smith

Written by

Easton Smith

Easton has worked as a freelance writer and researcher for several years, reviewing wellness, lifestyle, and engineering science products. He has probably read more Terms of Use contracts than any human alive. When he's not sitting in front of a computer, Easton spends his time camping, climbing, and volunteering with humanitarian assist organizations.

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